DELL MOCZUL MOUSE DRIVER DOWNLOAD

Sometimes they are enough to stop sleep, or screen saver. A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle. So this issue is not related to drivers, BIOS revisions, or even limited to a few system models, it is definitely a mouse hardware issue. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. DefaultUser” screen saver for the login screen set to “blank” after 3 minutes. I had a theory that the MOCZUL was incorrectly detecting movement, and by turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect.

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I had a theory that the MOCZUL was incorrectly detecting movement, and by turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect.

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After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be. All the panels should have gone to sleep after 45 minutes, but instead only one did. The best part in all this ddll that the mouse also affects non-Dell systems.

Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine. I saw about packets in about 2 hours, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED.

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So this issue is not related to drivers, BIOS revisions, or even limited to a few system models, it is definitely a mouse hardware issue. Now I have about 5 different production dates to test. These systems are set mocxul “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “.

Dell 6-button Silver USB Laser Optical Mouse MOCZUL – 1khd8

The problem was finally isolated to the mouse This test proved my theory! Most systems only went into screen saver, and the two panels that did sleep eventually woke up back to the login window. Mouae seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep.

I am determined to get this brought up to Dell’s attention, hopefully second level or higher. It also caused the same issue on the Lenovo mosue.

A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle.

I then let the systems go idle and watched them for minutes. I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. Putting the mouse on a rough nylon mousepad really brings out the issue.

It was when I disconnected the mouse and keyboard that the panels went to dsll. I contacted Dell first-level support through Chat, but this didn’t go very far. Combining the high-sensitivity movement mode 4-LED with a mousepad produced much more than the normal amount of packets for Wireshark to capture. Fast-forward a few months to April I have put up this page in the hopes of helping anyone else that has seen weird sleep issues when a Dell MOCZUL model mouse is attached to your system.

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It is truly fascinating watching a room of 20 systems where the panels are randomly changing states, intermittently coming out of screen saver to the login window, or panels going to sleep only to wake up again, never going into screen saver or never reaching sleep.

As of late Del I have finally reached someone at Dell above level 1, and am in the process of diagnosing the issue. Fast-forward now to Septemberand this issue is still gnawing at me. We imaged these with a custom built Windows 7 image.

In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench.

I never tested system sleep, but I’m sure they would also bring a system out of sleep. Still no resolution, so I install the Lenovo mice and move mouae. The original Lenovo mice never had this problem. DefaultUser” screen saver for the login screen set to “blank” after 3 minutes.

Dell Silver USB Laser Optical Mouse MOCZUL

Sometimes they are enough to stop sleep, or screen saver. Moczuul attempted to get this issue raised to Dell through our reps, but this also failed. It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode.

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